Effective Date: July 2025
Luminex Wellness & Aesthetics (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, use our services, or communicate with our team.
1. Information We Collect
We may collect the following types of information from you:
Personal Information
- Name, date of birth, address, phone number, email address
- Emergency contact information
- Payment and billing details
Health Information (Protected Health Information - PHI)
- Medical history, symptoms, diagnoses, and treatment plans
- Medications, lab results, and medical imaging
- Health-related data collected through telehealth consultations or in-person visits
Digital Information
- IP address, browser type, device identifiers
- Pages visited, appointment scheduling behavior, and time spent on our website
- Information from cookies and similar technologies
2. How We Use Your Information
We use your information to:
- Provide medical, aesthetic, and wellness services
- Schedule and manage appointments
- Maintain accurate medical records
- Communicate with you about your care or promotions (with consent)
- Improve our website, services, and user experience
- Process payments and manage billing
- Comply with legal and regulatory obligations
3. How We Share Your Information
We may share your personal or health information in the following circumstances:
- With healthcare providers and staff involved in your care
- With third-party service providers (e.g., billing, software platforms) that support our operations
- When required by law, such as in response to subpoenas, court orders, or legal investigations
- To prevent serious threats to health or safety, as permitted by HIPAA
- With your consent, for non-required communications or external referrals
We do not sell or rent your personal information to third parties.
4. Telehealth & Digital Communications
When participating in telehealth consultations, your data is transmitted through encrypted, HIPAA-compliant platforms. You are responsible for maintaining the privacy of your environment during virtual sessions.
Emails, SMS, or other digital messages may not be secure unless otherwise stated. We only send protected health information through secure channels or with your consent.
5. Data Security
We maintain appropriate administrative, technical, and physical safeguards to protect your personal and health information against unauthorized access, disclosure, alteration, or destruction. Despite our efforts, no system can be completely secure. We encourage you to use strong passwords and report any suspicious activity.
6. Your Rights
You have the right to:
- Access and request a copy of your health records
- Request corrections to your medical information
- Limit or restrict how your information is shared
- Request confidential communications
- File a complaint if you believe your privacy rights have been violated
To exercise any of these rights, please contact us using the information below.
7. Cookies & Tracking Technologies
Our website may use cookies or similar technologies to enhance your user experience. You may set your browser to block or alert you about these cookies, but some parts of the site may not function properly without them.
8. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing any personal information.
9. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or regulations. Updates will be posted to this page with the revised effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Luminex Wellness & Aesthetics
9851 NW 58th St.,
Doral, FL
33178
305.403.1035
info@acebohealthcenter.com